Shipping policy

SHIPPING POLICY

Order Processing

Orders are typically processed within 2–4 business days, excluding weekends and holidays. During holidays, promotional periods, or periods of high order volume, additional processing time may be required.

Personalized, customized, and large corporate orders may require additional processing time. Any estimated production timeline will be communicated when applicable.

Shipping

Shipping rates and available shipping options are displayed at checkout. Delivery times shown at checkout are estimates and begin after the order has been processed and transferred to the shipping carrier.

Requested Delivery Dates

We understand that gifts are often sent for special occasions. While we make every reasonable effort to have orders arrive within the expected delivery timeframe, delivery dates are not guaranteed unless specifically stated otherwise. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery.

We recommend placing time-sensitive gift orders as early as possible.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, or unit numbers when applicable. Please carefully review the recipient’s shipping information before completing your order.

If you discover an address error, contact us as soon as possible. We will make every reasonable effort to update the address before shipment, but we cannot guarantee changes once an order has entered fulfillment or has shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Tracking

When tracking information is available, it will be provided after your order ships. Please allow time for the carrier’s tracking system to update.

Lost, Delayed, or Damaged Packages

If your package appears to be lost, arrives damaged, or experiences an unusual delay, please contact Forest & Flowers Gifting Co. as soon as possible. We will work with you and, when appropriate, the shipping carrier to determine the best available resolution.

Multiple Shipping Addresses & Corporate Orders

Orders being shipped to multiple recipients may require separate shipping charges for each destination. For large corporate or client-gifting orders, please contact us before ordering so we can assist with shipping arrangements.

Questions

For questions about an order or shipment, please contact us using the contact information provided on our website.