Refund policy

RETURN & REFUND POLICY

Because our gift boxes contain carefully selected products, including items that may be food, personal care, or otherwise non-returnable, all sales are final. We do not accept returns or exchanges for change of mind, recipient preference, or incorrect information provided when placing an order.

Damaged or Incorrect Orders

We want your gift to arrive beautifully and as intended. If your order arrives damaged, contains an incorrect item, or has another issue caused during fulfillment, please contact us within 3 days of delivery. Please include your order number and photographs showing the issue and the shipping packaging when applicable.

After reviewing the issue, Forest & Flowers Gifting Co. may, at our discretion, replace the affected item or gift box, provide a refund or partial refund, or offer another appropriate resolution.

Shipping Damage

Please retain the damaged item and all original packaging until your claim has been resolved, as photographs or additional information may be required for a shipping claim.

Personalized and Custom Orders

Personalized, customized, and corporate gift orders cannot be returned or exchanged once production or fulfillment has begun. Customers are responsible for reviewing names, addresses, gift messages, and other personalized information for accuracy before submitting an order.

Cancellations

If you need to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request; however, orders that have already entered fulfillment, been customized, or shipped cannot be canceled.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions or Order Problems

Please contact Forest & Flowers Gifting Co. through the contact information provided on our website, and we will be happy to assist you.